1. What is ArogyaSetu Hospital?
ArogyaSetu Hospital is a healthcare platform that provides online medical consultation services.
2. How can I book an appointment?
You can book an appointment through our website by selecting a doctor, choosing a time slot, and filling in your details.
3. Do I need to create an account to book an appointment?
Yes, creating an account helps you manage your appointments and medical records easily.
4. Can I consult a doctor online?
Yes, we provide online video consultation services for your convenience.
5. What services do you offer?
We offer general consultation, specialist consultation, video consultation, and basic healthcare guidance.
6. Can I reschedule my appointment?
Yes, you can reschedule your appointment from your account dashboard.
7. Can I cancel my appointment?
Yes, appointments can be cancelled before the scheduled time.
8. Will I get a confirmation after booking?
Yes, you will receive a confirmation email after booking.
9. Can I book appointments for family members?
Yes, you can book appointments for your family members.
10. What happens if I miss my appointment?
If you miss your appointment, you may need to book a new one.
11. How does video consultation work?
You will receive a meeting link after booking. You can join the consultation at the scheduled time.
12. Can I join the consultation before the scheduled time?
No, you can only join at the scheduled time.
13. What do I need for video consultation?
You need a mobile or computer with internet, camera, and microphone.
14. Is online consultation safe?
Yes, our platform is secure and protects your personal information.
15. What payment methods are available?
We support online payments like UPI, cards, and net banking.
16. Is consultation free?
Consultation charges depend on the doctor and service selected.
17. Will I get a refund if I cancel?
Refund policies depend on the cancellation timing and terms.
18. Can I upload my medical reports?
Yes, you can upload reports during or before consultation.
19. Will I get a prescription after consultation?
Yes, doctors will provide prescriptions if required.
20. Can I contact support for help?
Yes, you can contact our support team anytime.
21. Are your doctors qualified?
Yes, all doctors are verified and experienced professionals.
22. Is my data secure?
Yes, we follow strict data privacy and security standards.
23. Can I choose a specific doctor?
Yes, you can select your preferred doctor while booking.
24. Do you provide emergency services?
No, for emergencies please visit the nearest hospital immediately.
25. How can I give feedback?
You can share your feedback through our website or support team.